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SKYLNX

Last updated 2026-09-30

Privacy Notice: Messaging Platform

Provider

SKYLNX, Semih Kaan Yilmaz, Danckelmannstr. 48, 14059 Berlin, Germany, email: info@skylnx.de.

Role of SKYLNX

The SKYLNX messaging platform helps businesses handle orders and requests that their customers send by WhatsApp, email or phone. The respective business is the controller under the GDPR for its customer communication. SKYLNX processes the data solely on behalf of and on the instructions of the business (Art. 28 GDPR) and not for its own purposes. If you write to a business via WhatsApp, that business is your point of contact for your rights.

Data processed

  • Phone number or WhatsApp ID and profile name of the sender
  • Message content (text, voice messages, attachments) and timestamp
  • Order or request details: items, quantities, requested date, delivery address, delivery notes
  • The link to the business's customer number

Purposes

Data is processed to receive orders and requests, ask follow-up questions, confirm orders and organise deliveries. There is no advertising, no sale of data and no profiling for advertising purposes. SKYLNX does not use the data to train its own AI models.

Automated processing

Incoming messages are analysed with AI services (recognising items, quantities and dates; converting voice messages to text). Every order is reviewed and approved by a person at the business before it is executed. There is no decision based solely on automated processing within the meaning of Art. 22 GDPR.

Recipients and sub-processors

  • Meta Platforms Ireland Limited or WhatsApp Ireland Limited (WhatsApp Business Platform): transmission of messages between WhatsApp and the platform. Meta processes data under its own privacy notices.
  • Hetzner Online GmbH, Gunzenhausen, Germany: hosting of the platform (data centre in Germany).
  • OpenAI: AI analysis of messages and transcription of voice messages. A data processing agreement is in place. Where data is transferred to third countries, appropriate safeguards under Art. 46 GDPR are used.

Retention

Messages and cases are stored for 12 months and then deleted. Invoice and accounting data are not kept on the platform but in the business's own accounting system; statutory retention periods remain unaffected. Backups are overwritten in the regular rotation.

Security

Data is transmitted encrypted (TLS). Access to the platform requires login with two-factor authentication. The servers are located in Germany.

Deletion and your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and the right to lodge a complaint with a data protection supervisory authority (in Berlin: Berliner Beauftragte für Datenschutz und Informationsfreiheit).

How to have your data deleted: email info@skylnx.de with the subject "Data deletion", stating the WhatsApp phone number you wrote from and the business you wrote to. We delete the messages and cases linked to that number on the platform within 30 days or forward your request to the responsible business. We cannot delete messages in your own WhatsApp app or at Meta.

The terms of use for the messaging platform are available here.

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